Guest Service Audits
With service audits you get to know exactly what levels of service your team is delivering. Our on-site “secret guest” audits evaluate service and brand standards delivery. Available for hotels, restaurants, villas.
Operational Audits
Inconsistent guest service can sometimes be the result of poor operational practices. We review departmental processes, management systems and communication practices and how they impact guest satisfaction.
Brand Standard Development
We facilitate the development unique standards for your guest service areas to match your desired brand identity. We then document and provide relevant training for employees to consistently deliver these standards.
Standard Operating Procedures
Standard Operating Procedures are the key to consistent delivery of products and services. We can audit and document your current standards or provide you with procedures to meet your needs.
Service Excellence Training
Service can make or break a business. It can elevate a mediocre product or detract from the most luxurious place. Our training workshops help your teams to embrace their roles as service providers and deliver engaging service to all customers.
Hospitality Skills Training
We provide skills training and on-the-job coaching for teams Managers, Supervisors, Butlers and staff working in Food & Beverage, Front of House and Housekeeping. Our training is geared towards Restaurants, Hotels and Luxury Villas.