Guest Service & Operational Audits

On-site “secret guest” audits
Audit your departmental processes, management systems and communication practices

Brand Standards & Standard Operating Procedures

Develop and document unique service standards aligned with your brand identity
Document processes for efficiency, safety, quality and control

Guest Service Audits

With service audits you get to know exactly what levels of service your team is delivering. Our on-site “secret guest” audits evaluate service and brand standards delivery. Available for hotels, restaurants, villas.

Operational Audits

Inconsistent guest service can sometimes be the result of poor operational practices. We review departmental processes, management systems and communication practices and how they impact guest satisfaction.

Brand Standard Development

We facilitate the development unique standards for your guest service areas to match your desired brand identity. We then document and provide relevant training for employees to consistently deliver these standards.

Standard Operating Procedures

Standard Operating Procedures are the key to consistent delivery of products and services. We can audit and document your current standards or provide you with procedures to meet your needs.

Service Excellence Training

Service can make or break a business. It can elevate a mediocre product or detract from the most luxurious place. Our training workshops help your teams to embrace their roles as service providers and deliver engaging service to all customers.

Hospitality Skills Training

We provide skills training and on-the-job coaching for teams Managers, Supervisors, Butlers and staff working in Food & Beverage, Front of House and Housekeeping. Our training is geared towards Restaurants, Hotels and Luxury Villas.

Contact us for more information