Guest Service Audits

On-site “secret guest” audits

Read More

Internal Systems Audits

Control systems, cash handling processes, operating procedures and management practices

Read More

Operational Audits

Departmental processes, management systems and communication practices

Read More

Brand Standard Development

Unique service standards

Read More

Standard Operating Procedures

Documented processes for efficiency, safety, quality and control

Read More

Service Excellence Training

Elevate your product with engaging service

Read More

Hospitality Skills Training

Workshops and on-the-job coaching

Read More

Guest Service Audits

Increase guest satisfaction and loyalty with consistency. Our on-site “secret guest” audits evaluate service and brand standards delivery. Available for hotels, restaurants, villas.

Internal Systems Audits

Poor internal systems can result in theft and fraud going unnoticed before it is too late. We audit internal control systems, cash handling processes, operating procedures and management practices to identify inefficiencies and deficiencies that may exist. Our audits extend to HR administration and compliance, payment systems, front desk and night audit practices, revenue management, sales and reservations practices, food and beverage management, cost controls and internal loss prevention systems.

Operational Audits

Inconsistent guest service can sometimes be the result of poor operational practices. We review departmental processes, management systems and communication practices and how they impact guest satisfaction.

Brand Standard Development

We develop unique standards and provide relevant training for properties or restaurants in keeping with the brand identity.

Standard Operating Procedure Manual

Standard Operating Procedures are the key to consistent delivery of products and services.

Customer Service & Satisfaction Training

Service can make or break a business. It can elevate a mediocre product or detract from the most luxurious place. Our training workshops help your teams to embrace their roles as service providers and deliver engaging service to all customers.

Hospitality Skills Training

We provide skills training and on-the-job coaching for teams Managers, Supervisors, Butlers and staff working in Food & Beverage, Front of House and Housekeeping. Our training is geared towards Restaurants, Hotels and Luxury Villas.


Ready to Get Started?

CONTACT US

Let’s discuss how we can assist you