Service Excellence Training

Service can make or break a business. It can elevate a mediocre product or detract from the most luxurious place. Our training workshops help your teams to embrace their roles as service providers and deliver engaging service to all customers.

Hospitality Skills Training

We provide skills training and on-the-job coaching for teams Managers, Supervisors, Butlers and staff working in Food & Beverage, Front of House and Housekeeping. Our training is geared towards Restaurants, Hotels and Luxury Villas.

Guest Service Audits

With service audits you get to know exactly what levels of service your team is delivering. Our on-site “secret guest” audits evaluate service and brand standards delivery. Available for hotels, restaurants, villas.

Brand Standard Development

We facilitate the development unique standards for your guest service areas to match your desired brand identity. We then document and provide relevant training for employees to consistently deliver these standards.

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