SERVICE EXCELLENCE TRAINING
Workshops
Workshops suitable for any customer-facing team, and any team involved in the delivery of service. Whatever your service… whether retail, hospitality, healthcare, insurance, banking, etc., your customers deserve to have service experiences that are memorable for all the right reasons. Workshops are conducted as face-to-face team sessions, and are customised to meet each organisation’s brand requirements.
Fundamentals of Great Customer Service
This workshop will help learners to define customer expectations, and understand how to transform customer experiences by focusing on the fundamentals of customer service. The session will also focus on helping learners appreciate how service connects to standards and customer expectations.
Target: All levels of employees
Duration: 1-day workshop
Mode: Face to face
Engaging Hospitality
This workshop will define hospitality and discuss how engaging service enhances customer satisfaction. Learners will be able to find ways to identify unique customer preferences, develop meaningful customer interactions, and take a personalised approach to each customer they encounter.
Target: All levels of employees
Duration: 1-day workshop
Mode: Face to face
Handling Difficult Situations & Complaints
This workshop will help learners to confidently deal with customer complaints and upset customers. Learners will practice techniques de-escalating heated situations and responding more effectively to difficult situations.
Target: All levels of employees
Duration: 1-day workshop
Mode: Face to face
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