The Engine Room

Learning Hub

Access our e-learning self-paced courses, virtual live training events, and programme support resources through The Engine Room Training Hub. Our e-courses and live sessions can be customised for specific organisations and are geared towards adult learners in the workplace. Contact us to purchase courses for your team or to request customised courses.

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hospitality skills Training

We bring the training to you, and tailor workshops to suit your specific needs. Participants are trained on-site, in how to use tools, apply processes and standards to be able to deliver your unique brand promise to your guests. Training is designed and facilitated by experienced hospitality professionals. Our trainers have been providing training services for over 20 years.

Butlers

Suitable for resorts, hotels, luxury villas, and private homes. Our trainers have trained butlers in exclusive establishments around the Caribbean.

Luxury Villa Teams

Development of unique brand standards for villas. Training in household management, and delivering heartfelt and engaging service to owners and guests.

Housekeeping Teams

Training for all levels of hotels, luxury villas, and private homes. Training is available for housekeepers, room attendants, laundry attendants, housepersons, and supervisors.

Restaurant Teams

Training available for servers, hosts and supervisors. Training topics include sequence of service, menu knowledge, upselling, food and beverage service and customer care.

Leadership Development

Assessments, Training, Feedback Instruments

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Popular workshops for in-house delivery

These are some of our most popular workshops. Courses can be delivered as face-to-face workshops at a venue of your choosing, or as live virtual sessions. All of our workshops are customized to meet the needs of your organization.

Train the Trainer

Develop in-house trainers

Etiquette & Protocol

Bespoke or choose from catalogue

Sexual Harassment & Discrimination

Sensitization and Awareness Training

Hospitality that Engages

Service Excellence Series of Workshops

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Everything DiSC® for Professional Development

DiSC Training Solutions Video

Everything DiSC® Application Suite

Unlock the potential of your people and the power of your culture with the Everything DiSC® Application Suite.

Everything DiSC^® is a personal development learning experience that measures preferences and tendencies based on the DiSC^® model. This simple yet powerful model describes four basic styles: D, i, S, and C, and serves as the foundation for the Everything DiSC Application Suite. Participants receive personalized insights that deepen their understanding of self and others, making workplace interactions more enjoyable and effective.

The result is a more engaged, collaborative workforce that can spark meaningful culture improvement in your organization—whether your workforce is remote, in the office, or somewhere in between.